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01 - Where is Floricolor UK located?
02 - How do you ship your Albums?
03 - Do your prices include print and binding?
04 - What is the minimum/maximum number of spreads for your Albums?
05 - Are Studio Sample Albums discounted?
06 - Does Floricolor UK provide Album Cover swatch samples?
07 - What is your turnaround time?
08 - How do I order my Floricolor UK Albums?
09 - What color profile do you recommend?
10 - Do you color correct my files?
11 - How can I get access to pricing information online?
12 - How can I show your products to my customers?
13 - Are all of your products made completely in house?
14 - What forms of payment does Floricolor UK accepts?
15 - What is the best way to protect my album?
16 - What should I do if my Album is damaged when I receive it?
17 - Can I change my Album order after it has been placed?
18 - Do you service international customers?
19 - Do you have warranty?
20 - For how long will Floricolor UK keep my order's files stored?
21 - How should I number my files to make sure they are printed in the correct order?
22 - What are the estimated turnaround times for processing and production during the peak times of the year?

 
 
 
 
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01 - Where is Floricolor UK located?
We have our 64000ft2 producing centre facilities in Porto, Portugal.



02 - How do you ship your Albums?
We ship our Albums via UPS worldwide.



03 - Do your prices include print and binding?
Our prices include print, binding and shipping if the amount is over 250 GBP.



04 - What is the minimum/maximum number of spreads for your Albums?
Albums and Parents Albums: the minimum number is 5 spreads (10 pages) and the maximum is 40 spreads (80 pages).
Books: the minimum number is 5 spreads (10 pages) and the maximum is 20 spreads (40 pages).
Pocket Books: the minimum number is 5 spreads (10 pages) and the maximum is 40 spreads (80 pages).



05 - Are Studio Sample Albums discounted?
Floricolor would like to offer you 50% discount in all Sample products. You don't have to worry with what to write our where to put it. When ordering your Sample through FOS 2 (Floricolor Ordering System) you will only have to select the "Sample" option. We will after add to each product a sample stamp. This stamp will say: “Sample. Not for resale, Sample only”. In what concerns Books the Stamp will be printed or engraved on the cover or back cover.

Sample discounts cannot be combined with other campaigns or discounts happening simultaneously.

See the "Sample Policy" on the last pages of our Price List to know which products cannot be ordered with sample discount.

Floricolor makes this discount so that photographers can diversify and renew their product samples and, consequently, increase sales. We reserve the right to cancel orders that do not serve this purpose.



06 - Does Floricolor UK provide Album Cover swatch samples?
No. However you can purchase a Sample Material Catalogue with your logo printed on the cover, plus 18 material samples.



07 - What is your turnaround time?
Production times vary depending on the type of product and can be consulted in our catalogue or website. The time needed for the carrier to deliver your order is not included in the announced production deadline. In order to count the production time, the first working day following the sending of the files should be considered. Even so, the files received must be in perfect printing condition (quantity and measurements). In extraordinary cases of technical breakdowns, stock rupture, pandemic, natural disasters and/or causes external to Floricolor, these will not be counted in the production time. Therefore, we cannot assume any kind of reimbursement or responsibility for the delay.



08 - How do I order my Floricolor UK Albums?
You should create a client’s account which will allow you to use our FTP to order and upload your files.



09 - What color profile do you recommend?
sRGB is the best color profile for photographic printing.



10 - Do you color correct my files?
It’s very important to have your monitor color corrected as we print without adjusting your look and style. Every photographer has a slightly different branded look that is unique to their studio. Please ask us for the Calibration Proof and download the file available on the website to adjust your monitor.



11 - How can I get access to pricing information online?
The first step should be the registration on Floricolor's website, in "Create Account". After that, your registration will be validated and you will be sent the access codes that will allow you to download the price list. The approval of the registration will take a maximum of 48 business hours. Floricolor is dedicated exclusively to marketing products to professional customers, so only these can have access to this information. Floricolor reserves the right to cancel the account and permanently exclude any customer who makes the price list public or share it with third parties.



12 - How can I show your products to my customers?
Our catalogue was made thinking on this issue. You can download it and show it to your customers as it has no prices shown.



13 - Are all of your products made completely in house?
Yes, the only product that is not made by our team is the Bag.



14 - What forms of payment does Floricolor UK accepts?
You should make your payment after receiving the invoice through mail using Paypal system.



15 - What is the best way to protect my album?
The most effective way to ensure your albums longevity is to store it away from food and liquids, the direct sun light and far from too warm or to cold and humid places.



16 - What should I do if my Album is damaged when I receive it?
Within the production process there are several stages of quality control. However, due to the artisanal nature of the production, there may be slight variations in the color of the materials and manufacture of the products that are considered to be the individual personality of each of them. However, if there is any incidence, you should photograph the product and the packaging where you received it, within a maximum of 24 hours after reception, and send the images by WeTransfer to the email geral@floricolor.pt so that we can rectify the problem as soon as possible.



17 - Can I change my Album order after it has been placed?
Due to the custom nature of our products, your order cannot be cancelled once it has bee placed. However if you notice that you have made a mistake please contact us immediately through info@floricoloruk.com and we will all we can to help you.



18 - Do you service international customers?
Absolutely! All prices listed are in GBP, but we can ship anywhere in the world.



19 - Do you have warranty?
All our Albums have lifetime warranty if the instructions of the best way to protect your Album are complied.

 

20 - For how long will Floricolor UK keep my order's files stored?
For storage reasons, order's files are automatically eliminated from Floricolor's servers 7 days after the order is complete. For this reason Floricolor UK is not responsible for returning the files or warrant its reprinting. If you want to receive your order's design you must request it by email to your account manager within the mentioned period. Regarding the projects designed in Floridesigner, please note that they can only be kept for a period of 4 months.




21 - How should I number my files to make sure they are printed in the correct order?
If you didn’t use Floridesigner to design your Album, always name your files with 3 digits (example: 001.jpg, 002.jpg, 003.jpg, 009.jpg, 010.jpg, 011.jpg, …) according to the correct order in which your album should be printed.



22 - What are the estimated turnaround times for processing and production during the peak times of the year?
Peak times: At peak times of year, especially the end-of-year holiday season, our sales volumes increase 3-4 times. Our staff push hard to get the work out, but our service times do extend. We will update this page with any changes, but from October to December our times do extend out after cut off orders are processed. While our cut-off dates are "guidelines, not deadlines", we recommend finalising your end of year orders as early as possible.
 
     
       
 
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