Information Gathering

All information collected is in accordance with the Portuguese Data Protection Law (LPD), however your Personal Information may be transferred and processed by Floricolor UK in other countries (including the United States) where laws regarding this matter may be less strict than the Portuguese laws. We have taken all necessary precautions to prevent unauthorized access to the information you provide. These security measures may require you to provide additional forms of identification, if necessary to obtain information about your account details. Although Floricolor UK have taken significant steps to ensure that your Personal Information is not intercepted, accessed, used or disclosed by unauthorized persons, you should keep in mind that Floricolor UK cannot completely eliminate security risks associated with Personal Information. By joining our database you will receive newsletters with content on the Floricolor UK alerting you to promotional offers of our products, advertising information on our website, questionnaires, or announce changes and upgrades of our products and services. If you wish to stop these e-mails just ask us upon request by sending an email to info@floricoloruk.com.

We collect Personal Information submitted on our website or App:
• When you register on our website or App, we collect your name, username and password and an e-mail.
• When ordering products or services on the website or App, we will collect all information necessary to complete the transaction, including your name, credit card, billing and data for shipping carrier.
• When you subscribe the newsletter Floricolor UK will collect your e-mail.
• When contacting us to comment, ask questions or send us feedback using the forms on the website or App, we collect your name, email and comments, questions or feedback.
• When you participate in our surveys we may collect additional personal information.
• When you contact us by e-mail we collect your e-mail and any information contained in the email you sent to us and any information attached.

Note that any Content placed on the products we offer (Albums, Books, Pocket Books, Floriboxes, etc.) may also have Personal Information. Keep in mind that this Content may be available to third parties (including through the preview functionality). Overall, the Personal Information you provide us is used to contact you and answer your questions or to help us serve you better. We may create Anonymous Information records by excluding information (such as your name) that becomes personally identifiable with the person.

Disclosure of Personal Information

Except as otherwise provided in this Privacy Policy, Floricolor UK does not sell, rent or share your Personal Information with third parties and will not disclose financial information that are part of your Personal Information unless you ask us. We may share your Personal Information with third parties to be able to provide you with products and services we offer via the website or app (as is the case of TAOPIX company, responsible for the designing software, and shipping companies responsible to deliver the products to you). We may share some or all of your Personal Information with other companies under common control as subsidiaries, joint ventures, subsidiaries and associates, in which case will be required to honour this Privacy Policy. If Floricolor UK is purchased by another company, that company will possess the Personal Information collected by us and will respect the rights and obligations regarding your Personal Information as described in this Privacy Policy.


Options regarding your Personal Information

You can change any part of your Personal Information in your account through the option of editing your online profile.


Concerning children

We do not intentionally collect Personal Information about visitors who are younger than 21 years.


Other Websites

Any link you can find on our website regarding any other website or location is for your entire interest and does not imply our endorsement on this website or its contents. Note that the terms of our Privacy Policy does not extend to these other websites.


Changes to this Privacy Policy

Changes to our Privacy Policy will be posted on our website and will replace the previous version without notice.

 
Returns and Refunds

Floricolor UK guarantees satisfaction with the manufacture of your order. In the unlikely event your shipment arrives damaged or with a manufacturing defect please contact us at info@floricoloruk.com within 14 days of receipt with pictures of the problem. We will let you know procedures to correct each situation it might occur. After the order has been made and paid for, Floricolor UK cannot cancel the order and / or repay the amount spent, and except as expressly described in this policy Refunds and Returns (ie, your product arrives damaged or faulty manufacturing) we cannot accept Returns. Note that each product ordered from our company is individually produced by different equipment. There may be slight differences between different printing and binding of the same product. We work hard to keep your product as consistent as possible, but the occurrence of variation of finish is normal and not considered a manufacturing defect and does not justify a reprint.
Your product is made by you: Floricolor UK does not send proofs, edit or changes its content. As a result, Floricolor UK have limitations on your product warranty that includes the obligation to correct: (a) typographical errors, grammatical, other unfinished texts or texts with errors; (b) low resolution of the images reflected in the printing; (c) design specifications, including product size, organization, style, color and layout; or (d) any other creative choices you may have done related to your product.
This means that the responsibility to review the product before sending is yours. You should do it in Preview before printing and we strongly recommend that you ask a friend to see it before sending. This means that you agree to make the sending of content without having been completely revised and without being sure it is ready to be printed. The content of your product is entirely your responsibility and you must ensure that this does not violate the privacy rights, publicity rights or other rights of any person or entity. Contents include the text, files, design templates, images, photos, works of authorship and other materials.

Is expressly prohibited the inclusion of "Published by Floricolor UK" or any other reference that directly or indirectly suggests or implies that Floricolor UK is the editor of the products created using the company's services.

Your order is a single edition therefore we do not store products and for this reason we cannot accept Returns or Refunds for any reason other than those described above.